Question 1

How do I book a tour, transfer or car?

Accepted Answer

Send a request through the booking form or message us on WhatsApp with your tour, dates and number of travellers. We reply with availability, a clear price and the next steps. No payment is taken on this website.

Question 2

How and when do I pay?

Accepted Answer

For direct customers, a 30% deposit is taken when your reservation is approved and the balance is paid on arrival. We accept bank transfer/deposit and cards (Visa, MasterCard, AmEx, JCB, Discover, Diners); a card fee may apply. Payment terms are confirmed by our team when you book.

Question 3

What is your cancellation and refund policy?

Accepted Answer

Cancellations made at least one week before the tour date qualify for a refund or a reschedule. Last-minute cancellations and no-shows are non-refundable. On refunds a 10% bank charge is withheld, processing takes about 5–8 business days, and any additional bank fees are paid by the customer. Custom tour planning fees are non-refundable.

Question 4

Which areas do you pick up from?

Accepted Answer

We pick up across the Antalya region — including Alanya, Side, Manavgat, Kemer, Belek and Antalya — and arrange airport transfers from both Antalya (AYT) and Gazipaşa-Alanya (GZP) airports. Tell us your hotel or area and we will confirm pickup.

Question 5

What languages do you speak?

Accepted Answer

Our team assists in English, Türkçe, Deutsch and Русский. Write to us in whichever language is most comfortable for you.

Question 6

Can children and infants join the tours?

Accepted Answer

Yes. When you send a request you can tell us the number of adults, children (6–12) and infants (0–5) so we can advise on suitability and pricing for your group. Some tours have child rates; just ask.

Question 7

What is included in a tour price?

Accepted Answer

Inclusions vary by tour. Listed prices are per-person starting prices and the exact itinerary, transport and what is included or excluded are confirmed when you book. Ask us and we will set out exactly what your chosen tour covers.

Question 8

Are you a registered travel agency?

Accepted Answer

Yes. Timeless Travel is a member of TÜRSAB, the Association of Turkish Travel Agencies. We are a local agency based in Alanya, Antalya.